CONDITIONS ON USE
Welcome to our online store! Papas Spice Cafe and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.
RETURN POLICY
14 days money back excluding courier charges.
PRODUCTS
Certain products may be subject to limited supply. Papas Spice Cafe does not warrant that all products displayed on the Website are in stock or are of sufficient quantity to meet every purchase order. In the unlikely event that Papas Spice Cafe cannot or does not accept your purchase order your payment will be immediately refunded to you.
Papas Spice Cafe may modify or discontinue a product (or any part or content thereof) without notice at any time.
Papas Spice Café makes every effort to display the colours and images of its products as accurately as possible, just as they would appear in reality, however it is not warranted that your computer monitor will display actual dimensions or colour accurately.
Papas Spice Cafe does not accept any liability to you or to any third party arising out of reliance being placed on product availability or product description or composition as stated on the Website outside of the immediate context and purpose of your purchase of the product.
RETURNS POLICY
If you are not completely satisfied with the products purchased via the Website or from its actual store, Papas Spice Cafe will accept the return of products subject to this returns policy.
An unwanted product may be returned or exchanged provided: (i) it is undamaged and unused, with original labels attached; (ii) it is in its original packaging, which must be undamaged and unopened; (iii) it is complete and not missing any accessories or parts; (iv) it is not a product which has been customised to your specifications; (v) it is not a voucher; (vi) you email your request to “sales@papasspicecafe.co.za” within 10 business days of delivery and (vi) you bear the cost of return delivery. Papas Spice Cafe will replace the product or refund you with the purchase price of the product at its discretion.
If Papas Spice Cafe accidentally delivers the incorrect product it will collect the product from you at no charge and at your choosing. Papas Spice Cafe will deliver the correct product to you (if the correct product is available) or effect a refund / credit in your favour.
Products will not be accepted by Papas Spice Cafe as defective which present: (i) faults from normal wear and tear; (ii) damage from abuse, negligent or incorrect use or inadequate care; (iii) damage from electrical surges; (iv) damage from atmospheric corrosion; (v) damage from unauthorised alterations to the product or (vi) damage from invasive inspections of the product.
Both unwanted or defective products may only be exchanged, repaired or refunded if you present to Papas Spice Cafe: (i) all accessories and parts that were sold with the product and (ii) proof of purchase of the product in the form of the official sales record provided to you by Papas Spice Cafe, legible in every respect.
If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, Papas Spice Cafe reserves the right (subject to applicable law) only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.
If you return a product that does not comply with this returns policy, you may be liable to reimburse Papas Spice Cafe for the cost of collecting the product from you and the cost of having the product returned to you.
ELECTRONIC COMMUNICATIONS
When you visit Papas Spice Cafe or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
LICENSE AND SITE ACCESS
Papas Spice Cafe grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Papas Spice Cafe. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Papas Spice Cafe. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Papas Spice Cafe and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Papas Spice Cafe name or trademarks without the express written consent of Papas Spice Cafe. Any unauthorized use terminates the permission or license granted by Papas Spice Cafe. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Papas Spice Cafe so long as the link does not portray Papas Spice Cafe, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Papas Spice Cafe logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Papas Spice Cafe and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
RISK OF LOSS
All items purchased from Papas Spice Cafe are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
PRODUCT DESCRIPTIONS
Papas Spice Cafe and its associates attempt to be as accurate as possible. However, Papas Spice Cafe does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Papas Spice Cafe itself is not as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY PAPAS SPICE CAFE ON AN “AS IS” AND “AS AVAILABLE” BASIS. PAPAS SPICE CAFE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, PAPAS SPICE CAFE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PAPAS SPICE CAFE DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM PAPAS SPICE CAFE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PAPAS SPICE CAFE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Delivery Policy, posted on this site. These policies also govern your visit to Papas Spice Cafe. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
QUESTIONS:
Questions regarding our Delivery Policy, or other policy related material can be directed to our support staff by clicking on the Contact Us link. Or you can email us at: info@papasspicecafe.co.za
Customer Privacy policy
Papas Spice Cafe shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
Payment options accepted
Payment may be made via Visa and MasterCard.
Card acquiring and security
Card transactions will be acquired for Papas Spice Cafe via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Papas Spice Cafe separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility
Papas Spice Cafe takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and Papas Spice Cafe chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation
Papas Spice Cafe may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Papas Spice Café (sole trader / private company / close corporation) based in South Africa trading as Papas Spice Cafe and with registration number 2016/052918/07 and Sayuren Pather (Director(s)/Member(s)/Owner(s)).
Papas Spice Cafe contact details Company Physical Address: 30 Maxwell Street, Empangeni , KwaZulu Natal, 3880. Email: info@papasspicecafe.co.za Telephone: 082 959 0031
